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My recent visit was extremely disappointing. The service was outright neglectful. Staff consistently ignored customers at the counter for more than ten minutes without even basic acknowledgement. One guy staff in particular (gold/blonde hair with black) came across especially rude in the way he addressed customers. If staffing is an issue, proper scheduling and assigning someone to the register should be a priority. As it stands, the team showed little professionalism or motivation, and it was evident in every interaction. We specifically came for the food’s aesthetic appeal, but even that fell flat. The dishes looked noticeably different from the photos, poorly assembled, lacking visual effort, and nowhere near the standard advertised. For something priced at $19 per dish, the quality and taste were both far below acceptable. The presentation didn’t justify the cost, and the flavour certainly didn’t either. Overall, the cafe feels complacent, relying on its status as an anime-themed venue rather than delivering decent service or food. Unless there are significant improvements in staff training, customer service, food quality, and especially food presentation, there’s really no reason to return.